By placing an order, you confirm that you have read, understood and accepted our Returns & Cancellations policy outlined below.

Cancellations

We are only able to cancel orders within the first 2 hours after the order is placed. After 2 hours, the order is processed and being prepared for shipment. We process our orders as quickly as possible so that our customers can receive their orders as quickly as feasible. We are not able to cancel orders that have shipped. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Returns

We stand behind everything we sell. If you believe you have received a defective product or one that does not match the description, please reach out to us at hello@ohlashop.com within 14 calendar days of receiving your package with a description of the issue and photo(s). Shipping the item back to us will be your responsibility, however if your refund request is approved, we will refund you the return shipping cost and the product cost, or send a replacement if you wish. We suggest that you use a tracking service when returning your purchase to us. If your item was delivered to us more than 10 business days ago but you haven’t received a refund yet, please contact your credit card company first as it takes some time before your refund is processed and posted to your credit card account by the bank. If you’ve done the above and still have not received your refund, please contact us at hello@ohlashop.com

Please note that all returned items will be inspected upon receipt to ensure that they meet the terms in our return policy. We are not responsible for issuing refunds for returned items that do not meet these terms. Please keep the email receipt for your order for reference. The refund will be sent to the original form of payment.

Please do not attempt to return anything before contacting our customer support team. Items that are returned to sender will not result in a refund being issued.

We encourage customers to carefully read our Return Policy and to please make sure all the items are eligible for a refund or replacement. Please contact us at hello@ohlashop.com if you have any questions.